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Hotel Crowne Plaza Edmonton-chateau Lacombe ★★★★
Es un hotel orientado al mundo de los negocios, de 24 plantas, con vistas al norte del Río Saskatchewan. Fue completamente renovado en 1992.(c) Donvand Limited 2008
Servicios del Hotel Crowne Plaza Edmonton-chateau Lacombe
Servicios del HotelRecepción 24 horas, Aire Acondicionado, Room Service, Sala de Reuniones
AdicionalesServicio de Lavandería
Condiciones de Compra del Hotel Crowne Plaza Edmonton-chateau Lacombe
Horario de entrada15:00 hs
Horario de salida11:00 hs
CondicionesAlgunas restricciones aplican, ver detalle en la página de pago.
- Puntuación general
- 15 comentarios
- Basado en los últimos 6 meses
- Este hotel sólo contiene 15 comentarios en los últimos 6 meses. Para garantizar la calidad, calculamos la puntuación general cuando hay un mínimo de 6 comentarios.
- Servicios 6.2
- Edificio 6.2
- Ubicación 7.8
- Limpieza 6.7
- Precio/calidad 4.8
October 16-19 I stayed in this hotel as our union had our annual convention. Even before I stayed there, I had contacted the staff to ask about parking and early check in. The person who answered the phone was very courteous and accommodating. I received information right away about parking, including a map emailed to me and confirmation that I would be able to check in early. The duration of my stay, I continued to encounter staff that was helpful, polite, and friendly. The staff at the front desk was professional and made the process of checking in and out go smoothly. There was a particular staff person in our hospitality suite, who even though I wasn’t drinking alcohol, offered to bring me water, without my asking. He was very helpful and kind. After our convention had concluded, I had to go back to the hotel to pick up my vehicle, so I asked to speak to the manager. I was told that he was busy and I would need to wait. I waited patiently and appreciated that even though he know I was waiting to speak with him, he – nor any of the other staff – compromised their service to the guests they were dealing with at the time. When I finally had the chance to speak to Jacob, he again was very professional. It makes me proud to be involved with such a great business and to have such great service. The rooms were exceptionally clean & comfortable and the Edmonton river valley view was amazing!
My husband and I stayed there for one night on October, 23. We were driving across Canada on our way to BC and decided to have a nice hotel stay along the way. Great experience over all. They allowed us to bring our dog and although we came in at 10pm, we were still able to have room service. Breakfast the next morning was also delicious. We ordered the stuffed brioche french toast, and the milk chocolate chip pancakes. Very yummy! The bed was a king and very comfortable. There were pillows a plenty and lots of blankets in addition to the fluffy duvet. Very warm. Shower was great, and the toiletries provided were great quality. Excellent service, especially from Juvie who gave us an honest opinion on what to order from the menu. We've stayed at many places with our dog that weren't so pet friendly (even if they accepted dogs). We felt very welcome. Awesome experience.
This is an older facility that needs some serious updating. The bed is the best part. Very noisy as the windows are single pane. Also the window in our room couldn't be closed. Staff were OK. Nothing special. Price is high given the quality of the spaces.
I stayed in this hotel for two nights and tried their restaurants in 24th floor and the breakfast located in main lobby. This hotel locate in downtown center and has easy access to city mall and major corporate offices and banks. It also has a very good view from both restaurants to the valley. Other than that, this hotel is outdated and the service standard is below average. We tried the Edmonton only revolving rooftop restaurant at 24th floor and it is a place for tourist. The food is just ok and there is no atmosphere in the restaurant. Very plain. We also tried their breakfast in the Cafe Lacombe and the food is average and the service is none. We were there around 10am and was lead to the seat, and that's it. No one came to offer tea or coffee and no one bother to explain about anything. And the restaurant was not busy at all and including us, there was only 4 groups there for breakfast. (each groups has 2 people). As what I mentioned earlier, you can view the valley from this cafe as well. I do not have much to complain and I do not think that I will back to this hotel again.
I stayed at the Chateau Lacombe on Saturday October 12th 2013 and was very dissapointed. The pictures on their website are very decieving and look nothing like the worn out lobby, elevators, and rooms that actually exist there. The elevator up from the parkade was smelly and dusty and looked like it hadn't been cleaned in years. The room elevator wasn't much different either. The rooms are very old and plain and definitely need to be updated, especially the mattresses, they are hard as a rock! I felt like I was sleeping on a wooden plank. As far as guest service goes (which is the most important part) I was very dissapointed. During the check-in process I was barely even greeted let alone spoken to. I heard hardly a mumble from the lady that checked us in and when I looked down at her name tag I was even more surpised to see that she was the front desk supervisor! I work as a Front Desk Agent at a hotel in downtown Calgary and I would never act that unproffesional in front of a guest and I am appalled that anyone in the hospitality industry would! It is very unfortunate that I did not get a positive experience from this stay because I will not be reccomending this hotel to anyone that asks about places to stay in Downtown Edmonton.
My mother and I stayed at the Chateau Lacombe this week. We are not "high needs" people, and they managed to completely disappoint us. Here are the lowlights: - yes, it's central, but the intersection in front of the building is confusing and dangerous, especially during rush hour. - parking... what a gong show. We received a map to get there (the desk clear called the map "terrible"). You have to drive away from the hotel, down a hill, into a rough alley, and finally into the parking tower. It's old and under construction. The clerk did not make it clear if we paid at the Inpark kiosk or not. Many signs about theft. The elevator to the lobby reeks of urine. - the front desk clerks seem under-supported and not well educated about a base-level of customer service. They made a lot of mistakes (including charges for food we didn't order). One clerk walked into the back office with my cell phone without asking (she wanted to show the manager my Expedia booking). Inappropriate things that reflect a lack of training. I've worked as a clerk at a hotel so I have compassion but these folks left a lot to be desired. - the jackhammering below our window from 8am-5pm was completely unacceptable. We should have known about this from the moment we arrived. When we complained about the extremely loud noise that the staff had to be aware of, the front desk clerk's reply was, "Really?" No offer to make it better or move us. - we were both very stuffed up the entire time we were in the hotel. My mom's eye's are sensitive due to a medical condition, and it was almost unbearable for her in the room. My sinuses were clogged. I am not sure what cleaners they use or if it was the construction, but if you have respiratory or allergy problems, do not stay in this hotel. - the condition of the hotel is not great. It's dated. There was paint chipping in our bathroom and dirt/hair in the corner behind the door. Our room was small and the view was not nice. I've stayed in very rustic hotels for $5/night in Guatemala that would put Chateau Lacombe to shame. We'll never stay there again, and you shouldn't either.
Thank you so much to the staff at Chateau Lacombe who made my 70th birthday one of the most wonderful birthday experiences I have ever enjoyed. I was a little embarrassed by all the attention but can not convey enough how grateful I am to all the staff for everything they did, from the complimentary bottle of wine and strawberries dipped in chocolate to the delicious birthday cake and the fabulous dinner, my wife and I, enjoyed in the La Ronde restaurant. We enjoyed the company of the staff immensely and thank you all so much for your exceptional service. Warm regards Barry Hyne
Our double-bed room was needed by a late arrival, so just as we got in it, we were upgraded free to a king on the18th story with a river valley view. Wow 1. Then our internet application expedited (hint!) us to a sumptuous breakfast for free. Wow 2. The old hotel's room was refurbed, or re-re-re-furbed, but tastefully. All was quiet with a view 200 degrees wide -- it's a 24 story circular hotel with a revolving restaurant on top. Wow 3. Price was great for central location. Wow 4. The OYs? The parking levels have strange low, somewhat scary ceilings that might scratch a truck roof or an SUV's. They are being repaired or reinforced, so spaces are taken up by huge trucks (low-roofed).Oy 1. The 3 elevators get cranky -- one slept while we were there. Oy 2. But the Wows have it 4-2: Treat yourself to center city and hot oatmeal, yogurt with strawberries in it. Eggs and bacon. Fresh orange juice, fruit salad, potatoes, bagels, whole wheat toast, Good coffee Terrific croissants, exceptional muffins. Forget the humped and stained, worn old carpet in the cafe, This was a heckuva breakfast after a wonderful sleep, silent HVAC, and a fantastic night view. Park outside if the creaky garage scares you. This is a surprisingly fine deal. And the Sunday buffet brunch promises oldtime sybaritic excess. You deserve it.
Worst hotel experience ever, hotel charged us 5 different times for 5 different amounts totalling $4759.94 ALL on the same day, no apologies from front line staff and no explanation for the charges, the largest single transaction was for over $1,700. Would recommend finding anywhere else to stay but here
Came to Edmonton for a shopping trip with a girlfriend of mine. I cannot believe this hotel could ever be given a Crowne Plaza name. Stayed on the 12th floor, and I was disgusted. Two doors down, there were what it sounded like two french girls sharing a room together. All evening, I heard people coming and going. I looked out my peep hole, and couldn't help notice seeing strange men coming and going. I stayed next door to two "working ladies". At different times throughout the evening, you could hear everything. I am disgusted that these ladies can get away with something so disgraceful in what appears to be a "higher end" hotel. If your going to sell sex, go to the Derrick Motel! This is just despicable. I am glad I did not have my daughter here. I would not feel safe knowing illegal activity is going on two doors down. Other then the noise, the room was so/so, and the service at the front desk was awful. The food was 5/10. I would not recommend this hotel to anyone who is looking for a relaxing getaway. Never mind families. I strongly suggest that the management of this hotel should investigate and really keep an eye for things like this and this can give the hotel a bad name. I will not return. I will stick with a higher end, higher price hotel next time in town.
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